Cancellations and Refund Policy

Last Updated: December 6, 2025

At SoftwareHope, we prioritize customer satisfaction while maintaining strict standards for our digital services. This policy outlines the terms and conditions regarding cancellations and refunds for services purchased on our platform, including vendor credits, featured listings, and subscription plans.

1. Cancellation Policy

1.1 Subscription Services

If you have subscribed to any recurring service (e.g., Monthly Vendor Plans):

• You may cancel your subscription at any time directly from your Vendor Dashboard or by contacting our support team.
• Upon cancellation, no further charges will be applied to your account.
• Your service access will remain active until the end of the current paid billing cycle.

1.2 One-Time Purchases (Credits/Leads)

For one-time purchases such as Credit Top-ups or Featured Listing slots:

• Cancellations are not applicable once the payment is successfully processed and the credits/features have been provisioned to your account.
• Since these are instant digital goods, the "delivery" is considered complete the moment the credits reflect in your dashboard.

2. Refund Policy

Since SoftwareHope deals in digital goods and irrevocable non-tangible services, we generally do not offer refunds once the order is accomplished and the product/service is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

2.1 Eligible Refund Scenarios

• Non-delivery of the product: If your credits or subscription were not activated due to a technical failure or mailing issue on our end, and we fail to resolve it within 48 hours.
• Duplicate Payment: If you were charged twice for the same transaction due to a technical glitch at the payment gateway.
• Major Defects: Although all our data goes through validation, if you can prove that purchased "Lead Data" was entirely invalid or corrupt (e.g., disconnected numbers/bounced emails for >50% of a batch), a partial refund or credit restoration may be issued at our discretion.

2.2 Non-Refundable Scenarios

• Change of mind after purchasing credits.
• Unused credits (Credits do not have a cash value for withdrawal).
• Account suspension due to violation of our Terms of Use or Community Guidelines.

3. Refund Process & Timelines

If you believe you are eligible for a refund based on the criteria above, please follow this process:

1. Contact Support: Email us at Help@softwarehope.com within 7 days of the transaction.
2. Verification: Our billing team will verify the transaction ID and your claim.
3. Approval: If approved, the refund will be initiated to your original payment method.

Processing Timeline

Once a refund is initiated by SoftwareHope:

• Credit Cards / Debit Cards: 5-7 Business Days.
• Net Banking / UPI: 2-4 Business Days.
• Razorpay Wallet: 24 Hours.

Note: The actual time taken for the amount to reflect in your account depends on your specific bank's processing times.